Info Cubic Answer Desk
Start with a search! E.g. "How do I order a background check?", or "What is SSN Trace?"
The Cube Login
Applicant Support
- What do you ask my school about me when you contact them? Do I need to have a reference ready when I submit my order?
- What do you ask my previous employer about me? I have a unique employment situation and want to let my previous employer know you will be contacting them.
- I can't make it to the drug screening location on my donor pass what should I do?
- I marked my education or employment as being in the US but it was actually outside the US? What should I do?
- I, as a candidate, want to add a search to my own order? Why can't I?
- How can I ensure that my ID's are acceptable for processing?
- How can I, as a candidate, ensure my Colorado CAPS form is acceptable?
- How long should I expect my background check to take?
- Would arrest records appear on my report?
- Why do you need my Social Security Number to run my background check?
- How can I delete my records in your system?
- How do I expunge a criminal record?
- What does “Complete-Review” mean on a report?
- What does an "Preliminary Adverse Action letter" mean?
- I found something on my report that is not accurate. What should I do?
- What does “Needs Review” mean in my report?
- I was notified that my background report is complete. What happens next?
- Is there a delay completing my background check?
- How do I login to the “Applicant Portal”?
- What contact information should I provide for a professional reference check?
- What do you check for in my drug screening and what’s the process?
- I filed a dispute online. What happens next?
- Why am I being denied employment?
- What is included in my background check?
- I received a background invitation from a company you don't recognize. What do I do next?