Info Cubic Answer Desk
Start with a search! E.g. "How do I order a background check?", or "What is SSN Trace?"
The Cube Login
Public Knowledge Base
Employment Screening Knowledge Base
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Onboarding
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How do I manage invitations that I sent to the Candidate?
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How can Info Cubic assist my organization in complying with the FCRA?
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What are my obligations under the FCRA and do you have a check list?
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How do I check the status of an individual report?
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How do I place my first order?
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What methods do you have available to assist with obtaining Disclosure & Authorization Forms from my applicants?
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My background needs have changed. How do I get access to packages or services that are not currently available on my account?
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Where is my login information and how do I log in to the Info Cubic system (The Cube)?
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What is the onboarding process and how long does it take?
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How do I manage invitations that I sent to the Candidate?
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Products
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My candidate’s education was international, but I ordered a standard education check. Will it still work?
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My candidates education verifications continue to come back for review, why could this be?
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I am getting an error when ordering a MA statewide search. What happened?
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How can I ensure my candidate’s Colorado CAPS form is acceptable for processing?
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How can I ensure that my documents are acceptable for processing?
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How do you conduct international background checks?
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Adverse Action Product Information
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Can you automatically check all criminal records where an applicant went to school and/or worked within the number of years we choose to define?
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Can I run a Motor Vehicle Record (MVR) search outside of the United States?
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What is the average turnaround time for Motor Vehicle Record (MVR) searches?
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Does a charge of Driving Under the Influence (DUI) of alcohol or drugs show on criminal searches?
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Can I use the Social Security Number Trace to validate that the person entering the information is who they claim to be?
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Does the statewide criminal search cover the entire state and all included criminal jurisdictions?
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Does the Federal criminal search use FBI or Department of Justice (DOJ) databases?
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Are federal criminal searches and the US Criminal Record Locator search the same?
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What is the difference between nationwide, statewide, county criminal searches and federal searches?
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How much does a background check cost?
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How long does a background check take?
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Consent Based Social Security Number Verification (CBSV)
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Global Monitor Check (GMC)
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County Criminal Records
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Credit Reports
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Verifications & References
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Motor Vehicle Records (MVR)
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Social Security Number (SSN) Trace
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State Criminal Records
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What are Third Party Education/ Employment Verification Fees?
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My candidate’s education was international, but I ordered a standard education check. Will it still work?
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The Cube System
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How do I add searches to an existing order?
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How do I cancel an E-Verify order?
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Can your system check all the AKAs generated by the SSN Address Trace for me? Will you check all AKAs provided by my applicant?
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Do you have the ability to process batch orders for background checks?
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Do you offer Two-Factor Authentication to help protect my account?
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Can you automatically check all criminal records where an applicant went to school and/or worked within the number of years we choose to define?
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Can you check all criminal records where the applicant lived in within the number of years we choose to define?
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I ordered county criminal checks in the system, however they were overwritten by statewide criminal checks. Why would this happen?
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I have 50 applicants I need to screen, can I upload a spreadsheet or CSV file directly into your system?
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Can I decide how many years back you run a criminal background check for?
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How can I update our company's address or create/ delete additional users
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I do not see the option to order a motor vehicle search. How do I order this product?
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How do I order an international education or employment verification?
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How do I decide whether to run a county or statewide criminal search?
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I forgot to order a search for an applicant whose report has been completed, do I have to enter their information again?
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I do not see the option to order a credit report. How do I order this product?
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How can I order a package rather than individual searches ?
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How do I add searches to an existing order?
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Administrator Users
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What type of reporting features are available through The Cube?
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How can I change my inactivity logout time?
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Can your system notify me before I submit a potential duplicate order?
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How do I update my company profile such as address, phone number, or contact email address?
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How do I change or reset a password for other users?
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What permissions am I able to set or update for other users as a Client Administrator?
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As a Client Administrator, how can I manage different user permissions?
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What type of reporting features are available through The Cube?
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Compliance Corner
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How long can records be reported on my background check?
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What Reporting Restrictions does Info Cubic apply to Criminal Records?
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The Criminal History search says 7 years, but a record from prior to 7 years was reported. Why?
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How long do you keep my records on file? What’s your retention policy?
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Do your international background checks comply with GDPR?
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What’s the Quality Control Process for background check results?
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How does Info Cubic match applicants and criminal records? Do you use name match only?
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Do background check reporting requirements vary by state?
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What do I need to do if I decide not to move forward with a candidate based on their background check results? How can Info Cubic help me with this process?
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I’d like to create our own Disclosure and Authorization forms. Do you have a guideline that can help me create these forms?
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Can I run background checks on minors?
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Do you provide International Consent Forms and other guidance for background checks outside the US?
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Is Info Cubic FCRA compliant?
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What is the Fair Credit Reporting Act (FCRA)?
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How long can records be reported on my background check?
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Billing and Invoices
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Drug Screening
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FMCSA Clearinghouse FAQs
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Do you offer after-hours drug and alcohol screening?
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What does "negative-dilute" mean in a drug test report?
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What is the difference between 5 Panel Urine and 10 Panel Urine drug screens?
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What is the average turnaround time for a drug test?
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How can Info Cubic help keep us in compliance with DOT's random drug testing requirements?
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We are a small company regulated by DOT. How can Info Cubic help us stay in compliance with the latest DOT regulations?
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What does my future employer check for in my drug test, and what is the process?
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Do you offer drug testing outside of the United States? What’s the process?
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How does Info Cubic help to create a positive drug testing experience for your donors?
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How can Info Cubic help me to streamline my company's drug screening process?
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FMCSA Clearinghouse FAQs
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Applicant Support
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What do you ask my school about me when you contact them? Do I need to have a reference ready when I submit my order?
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What do you ask my previous employer about me? I have a unique employment situation and want to let my previous employer know you will be contacting them.
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I can't make it to the drug screening location on my donor pass what should I do?
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I marked my education or employment as being in the US but it was actually outside the US? What should I do?
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I, as a candidate, want to add a search to my own order? Why can't I?
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How can I ensure that my ID's are acceptable for processing?
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How can I, as a candidate, ensure my Colorado CAPS form is acceptable?
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How long should I expect my background check to take?
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Would arrest records appear on my report?
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Why do you need my Social Security Number to run my background check?
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How can I delete my records in your system?
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How do I expunge a criminal record?
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What does “Complete-Review” mean on a report?
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What does an "Preliminary Adverse Action letter" mean?
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I found something on my report that is not accurate. What should I do?
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What does “Needs Review” mean in my report?
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I was notified that my background report is complete. What happens next?
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Is there a delay completing my background check?
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How do I login to the “Applicant Portal”?
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What contact information should I provide for a professional reference check?
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What do you check for in my drug screening and what’s the process?
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I filed a dispute online. What happens next?
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Why am I being denied employment?
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What is included in my background check?
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I received a background invitation from a company you don't recognize. What do I do next?
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What do you ask my school about me when you contact them? Do I need to have a reference ready when I submit my order?