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Can your system notify me before I submit a potential duplicate order?


Yes, but the system handles duplicate orders placed by a client user differently from orders placed through use of our Applicant Portal. If you are placing your own orders as a client user without involving the Applicant Portal, by default we set all accounts to notify you the order may be a duplicate when you are placing the order. The system detects duplicates by SSN and/or the same first and last name and searches orders placed within the past 365 days. If you wish to restrict the duplicate check to 30, 60, or 90 days and are a Client Administrator you can do so on your own by navigating to the My Account tab, Edit Company Information and set your desired timeframe. If you want anything outside of 30, 60, or 90 days set you can contact Client Service and they will be able to assist you.  You also need to contact Client Service if you wish to set duplicate notifications by SSN for applicant portal initiated orders as applicants will not receive a notification that their order may be a duplicate while they are completing their information.

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