Info Cubic Answer Desk

Start with a search! E.g. "How do I order a background check?", or "What is SSN Trace?"

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How do I place my first order?

  1. Log into The Cube, navigate to the Ordering menu
  2. Click Place Order, Once you are in the place orders section, you may follow the prompts all the way through to the end.
  3.  Choose your Package from the drop-down menu.  If you are unsure of which package to choose, you can choose the A La Carte menu from the list and order only the searches you were planning. 
  4. Once you have chosen the correct package, click on the icon labeled Continue To Next Step and it will take you to the next section to fill. 
  5. Enter your candidate's information. *Remember, only the orange highlighted sections are required.*
  6. If you are set up for electronic authorization, you will have a check box titled Send background questionnaire to applicant to complete? Checking that box will remove all required sections except the candidate First and Last name, and Email address.
  7. Continue to follow the prompts in each section filling in the orange highlighted blanks until you reach the bottom of the page. 
  8. The bottom section will have you Authorize and Continue to Order Review. You will be required to check off the box to show that you are indeed authorizing this order to be placed. 
  9. When all required information is entered, there will be no more orange highlighted sections remaining. You can then click on Continue to Next Step- Verify Order.
  10. The order confirmation page will display your Order Total across the top of the screen. *note this is an estimated cost at the time of order placement, third party fees, and passthrough fees may impact the cost after the order is placed.*
  11. Review all information you entered for your candidate. Then choose the blue icon that says Submit Now!
  12. If you aren't quite ready to submit your order, you can save this order as a draft and come back to it later. 
  13. The final page will show you the order has been submitted and will give you the candidate's order number. 
  14. To confirm an order is placed, hover your mouse over Screenings> choose Checked Individuals, and your new order will be listed there!


If you have questions or would like assistance from one of our customer service ninjas, please feel free to call our help desk at 877-360-4636.


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