Info Cubic Answer Desk

Start with a search! E.g. "How do I order a background check?", or "What is SSN Trace?"

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I have a question on my account, how I can I get help?


At Info Cubic we pride ourselves on our world class customer service, and provide many ways for our clients to reach out to our customer service team for assistance. You can of course always give us a call at 877-360-4636 and speak to your account manager, send us an email at (or email your account manager directly), or you can utilize our great new ticket system as well. When you are logged into your account you will see a large green ‘Help’ button in the upper right corner. Anytime you have a question or need assistance on your account please feel free to send a ticket via this feature to us. We respond to all requests within four business hours, and would love to hear from you.

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